Prior to your first session with the therapist, we will contact your insurance company to verify mental health eligibility and benefits.  We encourage you to also contact your insurance company for benefits so you will have a clear understanding of what your insurance will or will not cover.  Regardless of the information the insurance company shares with us concerning the benefits, it will ultimately be your financial responsibility to pay for any services not covered by your insurance plan on the day of service.

As a courtesy to our clients, we will file insurance claims for payment.  If there is any remaining balance due to New Directions, an invoice will be mailed to the appropriate financially responsible party.

Insurances We Accept

ACI EAP
Aetna (Aetna EAP also)
BCBS
Carebridge EAP
Carillion EAP
Carolinas Healthcare Systems EAP
Carolina Behavioral Health Alliance
Charles Nectem Assoc. EAP
ChampVA
Cigna
Compsych
Deer Oaks EAP
Direct Net
Employee Assistance Network
Employee Benfit Services
Great West
Healthcare Savings
Health Management Systems EAP
Humana
Life SOlutions EAP
Magellan
Managed Health Network (EAP also)
Matrix EAP
McLaughlin Young EAP
Medcost
Medicaid (Vaya and Partners)
Medicare
MHN (EAP also)
MultiPlan/PHCS
NC HealthChoice
Network Advantage EAP
One Net PPO
Primary Physicians Care (Healthgram)
Tricare
United Behavioral Health
United Health Care
Value Options
Wellpath